Shipping & Returns
Purchases made on this Website may be shipped within the U.S. and other international destinations. Priority mail delivery within the continental United States is no charge. Additional charges may be applied for Fed Ex shipping. Please see our rates for International delivery outside the US. Our goal is to process orders within 48 hours of receipt. Orders are processed Mon-Fri, 9am-4pm (excluding holidays). If we encounter any issues with your shipment, you will be notified by e mail. Upon receiving your order, please carefully inspect the contents of the package. If there are any problems, please notify us immediately.
EXCHANGE AND RETURN POLICY
Anapa Perles will exchange or accept a return on an item purchased through this Website for 15 days from the date of purchase. Any item being returned or exchanged must be in the same condition as at the time of sale and in its original packaging. The original purchase receipt must be included for all returns.
Anapa Perles offers the following options for returns and exchanges:
- Exchange for Another Item: Any item purchased through this Website may be exchanged within 15 days for another item of equal value. A return authorization is required please contact us to receive your RA Number. The item can be sent for exchange via registered, insured mail to the following address: Anapa Pearls Ecommerce Division POB 251 Ashland Oregon 97520 USA Please include a copy of your original receipt and a brief explanation describing the reason for the return and your current contact information. A customer service representative will contact you within 48 hours. You may also contact us via email at firstname.lastname@example.org
- Exchange for Credit: Any item purchased through this Website may be exchanged for credit to be used as payment for a future purchase at this Website within one year.
- Return: If you are requesting, and are entitled to, a complete return of your purchase, Anapa Perles will request that the credit card company issue a refund to your account for the full amount of your purchase, less any original shipping, handling, and insurance charges previously applied.